Complaint Procedure

Fidelity Insurance Services takes any suggestion, complaint &/ or escalation very seriously.

For any concerns, please contact us on or call us on 04 3888 488.

Once we receive the Complaint, it will go through our Complaint Flow Process, as demonstrated below:



If more time is required because it requires the involvement of various parties, or requires further investigation, then you will be notified formally.

If you are not satisfied with the response/feedback, you may escalate the case to the Medical Director.

If you find it necessary to further escalate the issue, you may log your Complaint with the Dubai Health Authority’s Insurance Management System: